Shipping policy
Thank you for shopping with Velvetpixel.
Print-on-Demand Products
Our physical products are made to order and fulfilled by our trusted production partner, Printful.
Production typically takes 2–5 business days before your order is shipped. Shipping times vary depending on your location, the shipping method selected at checkout, and carrier operations.
Once your order has been shipped, you will receive tracking information (where available).
Please note that delivery times are estimates and may be affected by factors outside our control, including weather, customs processing, holidays, or carrier delays.
Digital Products
Digital products are delivered electronically and do not require shipping. After your purchase is completed, your digital download will be available according to the product's delivery method.
Incorrect or Damaged Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at sambathavarshini03@gmail.com. Include your order number and clear photos of the issue so we can review your request and work toward an appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: sambathavarshini03@gmail.com